FAQ

1. What materials are wigs made of?

The wigs we provide are mainly made of two materials:

Real hair wig: Made from human hair, it has a natural look and feel and can be dyed, permed, etc.

Synthetic fiber wigs: Made from high-quality synthetic fibers, which are more durable and easy to care for, they often require special treatment to maintain their shape.

2. How to choose a wig that suits me?

When choosing a wig, you can consider the following:

Face shape: Different wig styles are suitable for different face shapes. For example, round faces are suitable for long hairstyles, and long faces are suitable for short hairstyles.

Purpose: Determine the purpose of your wig, whether for daily wear, special occasions or medical use.

Hair Color: Choose a wig that matches your natural hair color, or try a completely new color for different effects.

3. How to choose the size of wig?

Wigs usually come in defined sizes: small, medium and large. To ensure a good fit, measure your head circumference and refer to our size guide. If you're unsure of your size, feel free to contact our customer service team and we'll help.

4. How to clean and care for wigs?

Cleaning: Use a mild wig-specific shampoo to gently clean the wig and avoid excessive friction.

Care: After aloe vera, gently absorb a small amount of moisture with a towel, and then dry naturally in a ventilated place. Avoid using hot air to dry.

Combing: Use a wide-tooth comb to comb gently and avoid vigorous combing when wet hair is wet.

5. Can the wig be dyed or permed?

Real hair wigs: can be dyed and permed. Make sure to use professional products and consider taking it to a professional hairdresser.

Synthetic fiber wigs: Dyeing or perming is not recommended as these treatments may damage the fibers.

6. How to return goods?

If your wig has quality problems or does not match the product you ordered, you can apply for a return or exchange within 14 days of receiving the goods. Please make sure to keep the original packaging. For detailed return and exchange procedures for counterfeit goods, please see our return and exchange policy.

7. How to protect the wig?

Storage: Store using a wig stand or wig mesh to maintain its shape.

Environment: Avoid placing the wig in direct sunlight or humid environment.

8. Can I make my own wig?

Yes, we provide customized services. You can choose hairstyle, length, color, etc. Please consult our customer service team for more information.

9. Are wigs suitable for sensitive scalps?

Our wig materials are strictly screened and generally suitable for most people. If you have a particularly sensitive scalp, it is recommended to choose a high-quality real hair wig or seek medical advice.

10. How to contact customer service?

If you have any further questions or need assistance, please contact us at:

Phone: +0085295176610

Email: [email protected]

Online customer service: Visit our website to use the online customer service system